Warranty Policy
At Cottolio, we stand behind the quality of our products. If you experience an issue with your air fryer, our support team is here to help.
Warranty at a Glance
- Warranty period: 12 months from the original purchase date
- Covered use: Normal household use
- Who is covered: The original purchaser of an eligible product
- Proof of purchase: Required
- Support response: We normally respond within one business day
- Available solutions: Troubleshooting, replacement parts, repair, replacement, or refund, depending on the situation
- Service area: Generally limited to the original country of purchase
The appropriate solution will depend on the issue and will be determined by Cottolio.
Products Covered
This limited warranty generally applies to eligible new Cottolio air fryers purchased from:
- cottolio.com
- The official Cottolio store on Amazon
- An authorized Cottolio retailer or distributor
A Cottolio air fryer purchased as part of a paid bundle remains eligible for warranty coverage if it otherwise meets the requirements of this policy.
Included Accessories
Accessories originally included with a covered air fryer may be eligible for warranty support if Cottolio confirms that they have a manufacturing defect.
In these cases, we may replace the affected accessory rather than the entire air fryer.
Who Is Eligible
This warranty applies to the original purchaser of an eligible Cottolio air fryer. A valid proof of purchase is required.
Proof of purchase may include an order number, sales receipt, invoice, payment record, or other documentation showing the product, purchase date, and authorized seller.
Warranty Period
The warranty period begins on the original purchase date shown on your valid proof of purchase and continues for 12 months.
Submitting a warranty claim does not restart or extend the original warranty period, except as described in the Warranty on Replacement Products section.
A claim submitted before the original warranty expires may continue to be reviewed after the expiration date, provided that you respond to reasonable requests and follow the authorized claim process.
Returns and Warranty Support
Purchases from cottolio.com
For products purchased directly from cottolio.com, eligible return requests may be submitted within 30 days after delivery in accordance with our Return & Refund Policy.
Product defects reported during or after the 30-day return period may also be reviewed under this limited warranty, subject to its terms.
Purchases from Other Authorized Sellers
For products purchased from the official Cottolio Amazon store or another authorized seller, returns and refunds are generally handled through the original seller under that seller’s return policy.
For warranty support, please contact Cottolio at support@cottolio.com. Valid proof of purchase from an authorized seller is required.
What This Warranty Covers
This warranty covers eligible Cottolio air fryers against defects in materials and workmanship during the warranty period under normal household use.
Covered defects may include confirmed failures involving:
- Heating elements
- Electrical components
- Motors and fans
- Displays and control panels
- Other internal functional components
Coverage depends on the cause of the issue and will be determined after review by Cottolio.
What This Warranty Does Not Cover
This warranty generally does not cover:
- Normal wear and tear from regular use
- Routine cleaning and maintenance
- Issues caused by improper cleaning or failure to follow the care instructions in the user manual
- Normal operating characteristics, setup issues, or performance concerns that are not caused by a product defect
- Damage caused by incompatible voltage, frequency, plugs, or electrical systems
- Products lost or stolen after delivery
- Products used outside normal household use
- Products without valid proof of purchase
- Products outside the warranty period, except as described in this policy
Coverage may also be affected by the specific terms provided with a product or required by applicable law.
Consumable and Wear Items
Items that are normally consumed or wear out through regular use are generally not covered. However, we may provide assistance if Cottolio confirms that an item had a manufacturing defect at the time of delivery.
Free and Promotional Products
Free accessories, promotional gifts, samples, and other free products are generally not covered unless:
- The promotion expressly states that warranty coverage applies; or
- Coverage is required by applicable law.
How to Submit a Warranty Claim
1. Contact Us
Email our support team at support@cottolio.com.
We normally respond within one business day.
2. Provide Your Information
Please have the following information ready:
- Your name
- Proof of purchase and order number
- Product model
- Serial number
- A clear description of the issue
- Photos or video showing the issue
- Any troubleshooting steps you have already completed
- Your current shipping address
3. Complete Troubleshooting
Our support team may ask you to complete reasonable troubleshooting steps before authorizing a repair, replacement, or return.
These steps may include checking the power connection, product setup, removable components, error messages, or cleaning and maintenance status.
4. Receive a Resolution
Once we have reviewed your claim, we will determine the appropriate solution and provide instructions for the next steps.
Warranty Solutions
If Cottolio confirms that your product has a covered defect, we may, depending on the circumstances:
- Provide troubleshooting or technical support
- Send a replacement part or accessory
- Repair the product
- Replace the product
- Provide a refund when repair or replacement is not reasonably available
- Offer another solution required by applicable law
The solution may depend on the nature of the issue, product age, parts availability, replacement inventory, repair feasibility, and other relevant circumstances.
Replacement Products
A replacement product may be:
- New or professionally refurbished
- The same model or a functionally equivalent model of comparable value
Professionally refurbished products are inspected and tested before shipment.
For defects confirmed within 30 days after delivery, we will generally handle the issue under the applicable return policy and may provide a new replacement where appropriate.
After the initial 30-day period, a replacement provided under this limited warranty may be new or professionally refurbished.
If the same model or color is unavailable, we may offer a reasonably comparable replacement. Once a replacement is approved, we will arrange shipment as soon as possible.
Warranty on Replacement Products
A replacement product will be covered for the longer of:
- The remaining portion of the original product’s warranty period; or
- Three months from the date the replacement product is delivered.
Replacement parts provided under warranty are covered for the remaining portion of the original warranty period, unless applicable law requires otherwise.
If the original purchase is fully refunded, the warranty for that product ends.
Return Authorization
Please do not return a product without first receiving authorization and return instructions from Cottolio.
Once a return is approved, we will provide the appropriate return address and shipping instructions.
Unauthorized returns may be refused, returned to the sender, delayed, or ineligible for reimbursement of shipping costs.
Shipping Costs for Covered Claims
If Cottolio confirms that a product has a covered defect and determines that it must be returned, we will generally provide an authorized prepaid return label within the original country of purchase.
We will also cover reasonable standard shipping costs for an approved replacement product within the original country of purchase.
Unless otherwise approved, Cottolio does not reimburse costs for:
- Unauthorized shipping methods
- Expedited shipping selected without prior approval
- International shipping
- Customs charges, duties, or import and export taxes
- Packaging services independently purchased by the customer
- Shipping arranged outside the approved warranty process
Products Found to Be Working Properly
If a returned product is inspected and no covered defect is found, Cottolio may:
- Return the product to you
- Provide additional operating or maintenance guidance
- Charge reasonable return shipping costs
- Deny the warranty claim
We will inform you before charging any return shipping cost.
Geographic Limitations
Warranty service is generally available only in the country where the product was originally purchased from Cottolio or an authorized seller.
Taking a product outside the original country of purchase does not automatically cancel consumer rights that cannot legally be excluded. However, we may be unable to provide local repair, replacement, shipping, or other warranty services outside the original country of purchase.
Customers outside the original country of purchase may be responsible for international shipping, customs fees, duties, taxes, and other cross-border costs.
Claim Cooperation and Inactive Claims
Please respond to reasonable requests for information and follow the instructions provided by our support team so that we can review your claim.
If we do not receive a response for 30 consecutive calendar days, we may close the claim. You may request that a closed claim be reopened. Reopening may depend on when the original claim was submitted and whether the information needed to review it remains available.
Your Legal Rights
This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Nothing in this policy excludes, restricts, or modifies any consumer right that cannot legally be excluded, restricted, or modified.
Contact Us
If you have questions about your warranty or need help with a product issue, please contact us:
Email: support@cottolio.com