FAQs

1. Wipe your hands clean and try again.
2. Contant aftersales service to replace a new one.

1. “E3” is overheat code, switch off and unplug the device, wait briefly then plug in and switch on again. Contact customer service of the error code persists.
2. Unplug the unit, then plug in and turn on the unit again, if "E" code still appears on display, contant customer service for replacement.

The cooking function is complete.

The basket will heat during cooking. Use caution when handling, and place on heat-safe surfaces only.

Use TIME/TEMP button to set your desired temperature. Press the TIME/TEMP button once to set the cook time, the time display will flash. Press the TIME/TEMP button twice to set the cook temperature, the temperature display will flash. Press Decrease button or Increase Button to adjust your desired time or temperature.

1. The light in the air fryer only lights up when the top heating tube is working, and when the temperature is too high, the top heating tube will intermittently stop heating. It's normal, when the heating tube is working, the light will turn on.
2. If the top heating tube is malfunction, contant aftersales service to replace a new one.

No, doesn't has any coating,. The air fryer basket, baking plate and pizza rack are SUS304 stainless steel.

If the basket is deformed, please replace a new basket.

If the unit is damaged after transportation, please replace a new unit.

No. The interior of machine is made of stainless steel and glass.

1. Too many ingredients, or ingredients piled up together. Make sure ingredients are arranged in an even layer on the bottom of the basket with no overlapping.
2. The set temperature is too low. Adjust the temperature to the required temperature setting.
3. The preparation time is too short. Adjust the time to the required preparation time.

Food is overcooked. For best results, check progress throughout cooking, and remove food when desired level of brownness has been achieved. Remove food immediately after the cook time is complete to avoid overcooking.

1. Certain types of ingredients need to be shaken halfway through the preparation time. Shake basket to toss loose ingredients for consistent crispiness.
2. No baking plate in basket. The baking plate elevates the
   food in the basket so that air can flow under it to cook ingredients evenly. Place the baking plate into basket.

1. 1.You are preparing greasy ingredients. When you fry greasy ingredients in the air fryer, a large amount of oil will leak into the basket. The oil produces white smoke, and the basket may heat up more than usual. This does not affect the appliance or the end result.
2. The basket still contains grease residues from previous use. White smoke is caused by grease heating up in the basket. Make sure to clean the basket properly after each use.

The fan from the air fryer will blow lightweight foods around. Use toothpicks to secure loose lightweight food.

For best results, let the unit preheat for 3 minutes before adding ingredients.
If cooking frozen food directly, it is possible to extend the cooking time without preheating. The specific amount of time extended depends on the type and amount of frozen food.

It depends on the food. Follow package instructions.

1. No baking plate in basket. The baking plate elevates the
   food in the basket so that air can flow under it to cook ingredients evenly. Place the baking plate into basket, then put in french fries.
2. Setting temperature too low; setting time too short. Increase cooking temperature, recommend to set the temperature to 430°F; increase cooking time.

1. The ingredients content lot of moisture. Absorb and drain excess water before cooking.
2. Absorb and drain excess water before cooking. Spread out the ingredients and let them heat evenly.
3. Foods too big. Cut the foods in small pieces.
4. The setting temperature is too low. Increase cooking temperature.

Maximum 12 inch pizza. It is recommended to use a pizza rack to bake pizza for easy retrieval.

1. It's not a deepfryer, don't pour a large amount of oil into basket.
2. In order to improve the cooking effect, you can spray an appropriate amount of oil on the ingredients. Don't pour oil into basket directly.

No. Do not air fry eggs with shells directly, as they may explode.

No. Heating oil paper for a long time may cause a risk of fire.

1. Remove and discard all packaging materials, stickers, promotion labels, and tape from the unit. Remove and discard all packaging materials, stickers, promotion labels, and tape from the unit. Wipe the inside and outside of the main unit with a damp cloth.
   When using it for the first time, do not put ingredinents in basket. Run it empty for 5-10 minutes, then put in the ingredients and reset the function for normal use.
2. The air fryer was not cleaned promptly after use, resulting in residual grease and spoiled food residue. After each use of the machine, it is necessary to clean it promptly, including the frying basket and the interior of the machine (including the top mesh). Before cleaning, turn off the power and unplug, allow the machine to cool down before proceeding

The baskeet, baking plate, pizza rack are dishwasher safe. Don't immerse the unit in water or any other liquid.

Soak the basket in warm water first, then use a brush to scrub off the sticky stains. You can also use a steel wool pad to scrub the basket

One year warranty.

No, it is household use only.

Yes, It's ETL certificated.