Naples Product Support

Your fingers may be wet or oily. Dry and clean your hands, then try again.

White smoke may occur when you cook greasy ingredients. Excess oil can collect in the basket and produce white smoke when heated. This does not affect the appliance or the cooking result.

White smoke can also be caused by grease residue from previous use. Clean the basket thoroughly after each use to prevent grease from heating and producing smoke.

1. Your air fryer is not plugged in.
Make sure the power plug is securely connected to a grounded wall outlet.

2. The basket is not fully inserted.
Push the basket fully into the appliance before starting a cooking cycle.

3. Overheat protection has been activated.
Turn off your air fryer and allow it to cool down before trying again. If the issue continues after it has cooled, please contact Customer Support.

The “E3” code indicates that overheat protection has been activated. Turn off and unplug your air fryer, allow it to cool briefly, then plug it back in and switch it on again. If the error code persists, please contact Customer Support.

The interior light turns on only when the upper heating element is operating. At higher temperatures, the upper heating element may cycle on and off intermittently, so the light may not remain on continuously. This is normal.

Before using your air fryer for the first time, remove and discard all packaging materials, stickers, promotional labels, and tape. Wipe the inside and outside of the main unit with a damp cloth.

Run the empty air fryer for 5–10 minutes before cooking food for the first time. Then add your ingredients and set the desired cooking function.

An unusual smell can also be caused by grease or food residue from previous use. After each use, clean the basket and the interior of the appliance, including the upper mesh area. Turn off and unplug the appliance, and allow it to cool completely before cleaning.

Your air fryer’s fan may move lightweight ingredients during cooking. Use toothpicks to secure loose, lightweight food where appropriate.

1. The baking plate is not in the basket.
Place the baking plate in the basket before adding the French fries. This allows hot air to circulate underneath for more even cooking.

2. The temperature is too low or the cooking time is too short.
Increase the cooking temperature and cooking time as needed. For crispier French fries, set the temperature to 430°F (220°C), if supported by your model.

Your food may have cooked for too long. Check it regularly during cooking and remove it once it reaches your desired level of crispness or browning. Remove food promptly when the cooking cycle ends to prevent residual heat from overcooking it.

1. Your food may need to be shaken during cooking.
For loose ingredients, shake the basket halfway through the cooking time to promote even, consistent crispness.

2. The baking plate is not in the basket.
Place the baking plate in the basket. It elevates your food and allows hot air to circulate underneath for more even cooking.

1. Your ingredients contain too much moisture.
Pat ingredients dry and drain away excess water before cooking.

2. Your ingredients are stacked or overcrowded.
Spread ingredients out in an even layer so they can heat properly.

3. The pieces are too large.
Cut food into smaller, evenly sized pieces.

4. The cooking temperature is too low.
Increase the temperature as needed.

1. The basket is overcrowded.
Arrange your ingredients in a single, even layer. Avoid stacking or overlapping food so that hot air can circulate properly.

2. The temperature is set too low.
Increase the temperature to the recommended setting for the food you are cooking.

3. The cooking time is too short.
Increase the cooking time as needed until your food is fully cooked.

No. Your air fryer is not a deep fryer, so do not pour a large amount of oil directly into the basket.

For improved browning or crispness, lightly spray or coat the ingredients with a small amount of oil before cooking.

It depends on the food. Follow the cooking instructions on the package.

For best results, preheat your air fryer for 3 minutes before adding ingredients.

When cooking frozen food directly, you may skip preheating and extend the cooking time as needed. The additional time will depend on the type and amount of food.

Press the TIME/TEMP button once to select the cooking time; the time display will flash. Press the TIME/TEMP button twice to select the cooking temperature; the temperature display will flash.

The cooking function is complete.

Do not air fry eggs in their shells, as they may explode.

We do not recommend using parchment paper in the air fryer. Heating parchment paper for an extended period may create a fire hazard.

Your air fryer can fit a pizza up to 12 inches in diameter. For easier removal, use a pizza rack when baking pizza.

Yes. The basket, baking plate, and pizza rack are dishwasher safe.

Do not immerse the main unit in water or any other liquid.

Soak the basket in warm water first, then use a soft brush or non-abrasive sponge to remove stuck-on food or sauce.

Avoid steel wool and abrasive scouring pads, as they may damage the basket’s surface.